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First Name: *    Please feel free to contact us any time
Last Name: *    should you have an inquiry or question.
Phone:    We will respond within 24 - 48 hrs.
Email: *    We look forward to hearing from you!
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Retailers
Interested in carrying Cuff Couture designs products in your boutique? Please fill out the form below and Suzan will contact you personally to initiate the retailer relationship.

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**POLICY**
 
 
Shipping

Orders are typically shipped in the order they are received. Orders take 1-3 business days to be processed and shipped.
We offer domestic shipping services only as listed below. Unfortunately, we do not ship internationally or beyond the U.S.
(contiguous) states.

Once your order is shipped, you will receive tracking information via email as well as an update to your customer account.
Ground shipping rates are not guarranteed. Note that processing and transit days are business days only (Monday thru Friday),
Non-holiday, weekends are not counted as business days.

For time sensitive orders please be sure that billing and shipping information is consistent with your payment
method(ie: credit card) to avoid a processing delay.


Domestic Shipping Option (US-Only)

US Postal Service Ground - 2-7 day delivery. USPS ground service with tracking information. Ground service delivery start
within 1-2 business day after the order is placed. Transit times vary depending on your USPS shipping Zone.


   

Returns
  • All returns must be in the same packaging and condition with tag affixed as received.
  • Any item(s) that show signs of wear, has been altered, damaged.
  • Custom /special order will not be accepted for return. All return item(s) must be post marked
    within 10 days and must be returned within 10 days from the date of delivery.
  • Returns should be sent by first class mail with delivery confirmation.

    For refunds, you will receive the full amount of your purchase less any shipping and insurance costs.
  • A refund will be issued for shipping and insurance costs when error is on our part. All special order items are final.
  • Please insure your package and get a return receipt for full value and get a return receipt or tracking number.

  • Cuff-Couture.com cannot be responsible for packages lost in transit.
  • We do not refund/exchange any product that is returned to us after 10 days.
  • If we receive unauthorized returns, we will refund the cost of the product MINUS a 10% handling fee (cost).
  •  The original shipping fee is non-refundable. Shipping and insurance charges are not refundable.

    * WE DO NOT ACCEPT RETURNS OR EXCHANGES ON EARRINGS FOR HEALTH REASONS *

 

Wrong or Missing Damaged Merchandise

For wrong or missing items, shipping damage, or other shipment discrepancies, you, the customer should contact us immediately.
Any claims of wrong
or missing items after seven (7) business days from date of receipt will not be honored.

For shipping damage, the customer must file a claim with their carrier immediately.
All items are shipped insured,
thus must be reported for coverage.

Customer is responsible for paying any shipping charge caused by refused shipment or unclaimed goods.


We will make every reasonable effort to deliver on time, however, Sugar Fashions Accessory Boutique shall not be liable for late or lost shipments.

Customer Responsibility

You, the customer should inspect all packages for damage and discrepancies upon receipt.
For wrong items, missing items, and shipping damage; you, the customer should contact us on the day in which the items were received. Any claims after seven (7) business days from receipt will not be honored.

Always inspect each item for physical damage, missing information. You should always provide a detailed & specific description of problems for defective items.

For any and all returns, legitimate returns, Cuff Couture.com must be contacted prior to the return.            

   
Privacy & Security

We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. Any of the information that we collect from you may be used in one of the following ways: To personalize your experience , To improve customer service and to process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. Periodic emails may be sent to your email address concerning order processing, updates for service and/or related information.

NOTE
: If at any time you would like to unsubscribe from receiving future emails, we will honor your request. Just send us an email with the word "unsubscribe" in the subject area.

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About
Suzan Sciametta studied at the Fashion Institute of New York with focus on fashion design Read more

New York, New York | Email: info@cuff-couture.com

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